We want you to love what you bring home. If something isn't right, here's how we handle it. Towels and prints are treated a little differently, so please read the section that applies to your order.

Towels

Return window: 15 days from delivery

Condition: Unused, unwashed, with original tags and packaging intact.

Proof of purchase: Please have your order number or receipt ready, we're unable to process a return without it.

How it works:

1. Email us at contact@shopaveryhome.com with your order number and reason for return.
2. We'll send a return authorization and shipping instructions.
3. Once we receive and inspect the item, we'll issue a refund to your original payment method.

Shipping: Return shipping is the customer's responsibility, unless the item arrived damaged or defective (see below). Original shipping charges are non-refundable.

Sale & discounted items: Discounted items follow the same 15-day return window as full-price items, unless marked "final sale" at checkout.

Refund timeline: please allow 5–7 business days for the refund to appear after we receive your return.

Exchanges: If you'd like a different size, color, or style, note this in your return request and we'll process it as a return and a new order once the original item is received.

Damaged or defective towels: If your towel arrives damaged, flawed, or not as described, contact us within 7 days of delivery with photos. We'll cover return shipping and offer a replacement or full refund, your choice.

Prints

All of our art prints are made to order, printed specifically for you once your order is placed. because of this, prints are final sale. We're unable to accept returns or exchanges for a change of mind, sizing preference, or similar reasons.

The one exception: Damage or defect.

If your print arrives damaged in transit, or if there's a print or production flaw, we'll make it right.

How it works:

1. Email us at contact@shopaveryhome.com with your order number and reason for return.
2. Include photos of the damage (packaging photos help too, if available)
3. We'll send a replacement at no cost, or issue a full refund if a replacement isn't possible

Framed prints: The same damage policy applies. Please photograph the frame, glass, and packaging so we can also flag it with our carrier if needed.

Shipping to Canada: We ship prints to canada. The damage/defect policy above applies the same way. We'll cover return shipping for a confirmed damage or defect claim. For any other return situation, prints remain final sale as noted above, and the original shipment fee is non-refundable.

Non-returnable items

• Made-to-order prints (except damage/defect, as above)
• Gift cards
• Final sale / clearance items, marked as such at checkout

Questions?

Reach out any time at contact@shopaveryhome.com. We're happy to help sort out sizing, care, or anything else before you order, which is usually the easiest way to make sure it's right the first time.